Or you could just rename Customer Service.....
Jane
----- Original Message -----
From: Jay Cloidt
To: Julie Siebel
Cc: idyllchat at lists.untours.com
Sent: Monday, April 21, 2008 5:41 PM
Subject: Re: [Idyllchat] The neverending saga: SBCGlobal/Yahoo
I forwarded this email to a friend who used to work for SBC on their mail systems. He was a developer for Prodigy which was taken over by SBC, so he supported the "other" mail system, not Yahoo. Unfortunately, this was his response:
"You can tell your friend this thought: They will never get to the guys who run the servers, and even if they did, they'd never get them to apply a patch. That's not how it works.
The only way to guarantee a quick response is to BE an executive at yahoo or at&t. Second best is to have an executive friend at yahoo or at&t and ask them to call on your behalf. I've seen some amazing things happen when a senior executive type can't get their mail. But no consumer will ever command that kind of power, and certainly not just one. You can tell them to stop wasting their time, they're not going to do anything but cause themselves grief and be the subject of a few water cooler stories.
There is a small small chance that if everybody affected were to call up and bitch and swamp them with support emails, it might end up on a project to do list that will be discussed at next month's systems group meeting. That's about the best you can hope for."
Another thing to keep in mind, AT&T is formerly, SBC. SBC took over PacBell and if anything complicated the bureaucracy more than already existed at PacBell. PacBell is the company that Scott Adams worked for that inspired the comic stip "Dilbert". My friend who responded above lived in Dilbert's world for several years thanks to SBC's takeover of Prodigy.
- Jay
On Mon, Apr 21, 2008 at 5:24 PM, Julie Siebel <julie at pandemoniumgraphics.com> wrote:
Hey, guys...
Joan Herriges, the IdyllChatter who initially brought this SBCGlobal/Yahoo problem to our attention *finally* got SBCGlobal to listen. (She was sure persistant!)
They escalated her to level 2 support, and support agrees and is passing the information along to Yahoo, along with the information I sent her on how to fix it. We obviously can't guarantee that Yahoo will actually *do* anything about it - lol - but at least SBC is trying. Apparently getting Yahoo to fix stuff is...umm...difficult, at best. Apparently they upgraded their mail servers mid-March, and this was one of the new "features".
They say it will take 48-72 hours for Yahoo to respond.
Anyway, I'm hopeful
Thanks, Joan, for hangin' in there!
Julie
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