[Idyllchat] The neverending saga: SBCGlobal/Yahoo

[Jay Cloidt]

I forwarded this email to a friend who used to work for SBC on their mail
systems. He was a developer for Prodigy which was taken over by SBC, so he
supported the "other" mail system, not Yahoo. Unfortunately, this was his
response:

"You can tell your friend this thought: They will never get to the guys who
run the servers, and even if they did, they'd never get them to apply a
patch. That's not how it works.

The only way to guarantee a quick response is to BE an executive at yahoo or
at&t.  Second best is to have an executive friend at yahoo or at&t and ask
them to call on your behalf. I've seen some amazing things happen when a
senior executive type can't get their mail. But no consumer will ever
command that kind of power, and certainly not just one. You can tell them to
stop wasting their time, they're not going to do anything but cause
themselves grief and be the subject of a few water cooler stories.

There is a small small chance that if everybody affected were to call up and
bitch and swamp them with support emails, it might end up on a project to do
list that will be discussed at next month's systems group meeting. That's
about the best you can hope for."

Another thing to keep in mind, AT&T is formerly, SBC. SBC took over PacBell
and if anything complicated the bureaucracy more than already existed at
PacBell. PacBell is the company that Scott Adams worked for that inspired
the comic stip "Dilbert".  My friend who responded above lived in Dilbert's
world for several years thanks to SBC's takeover of Prodigy.

  - Jay



On Mon, Apr 21, 2008 at 5:24 PM, Julie Siebel <julie at pandemoniumgraphics.com>
wrote:

>  Hey, guys...
>
> Joan Herriges, the IdyllChatter who initially brought this SBCGlobal/Yahoo
> problem to our attention *finally* got SBCGlobal to listen. (She was sure
> persistant!)
>
> They escalated her to level 2 support, and support agrees and is passing
> the information along to Yahoo, along with the information I sent her on how
> to fix it. We obviously can't guarantee that Yahoo will actually *do*
> anything about it - lol - but at least SBC is trying. Apparently getting
> Yahoo to fix stuff is...umm...difficult, at best. Apparently they upgraded
> their mail servers mid-March, and this was one of the new "features".
>
> They say it will take 48-72 hours for Yahoo to respond.
>
> Anyway, I'm hopeful
>
> Thanks, Joan, for hangin' in there!
>
> Julie
>
>
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