[Idyllchat] More info for those who can't send to IdyllChat

[Russell Crum]

Julie,

I suspect you may have uncovered the issue. There is a service that  
our church, along with many other churches, uses that handles mailing  
lists. A month or so ago our church secretary get bounced email  
notices for several people when she sent an email notice. The  
recipient list was not large (10-15 people) but she noticed that all  
of the bounces were people with sbcglobal addresses, which is yahoo  
mail. She contacted the service company. They responded that they had  
been in communications with the sbcglobal people over this issue  
because a lot of their mailings were being blocked by them. Since  
then that has been resolved. But, apparently, individual services  
need to "do battle" with the sbcglobal/yahoo folks to get themselves  
off the "do not send list".


Russ Crum


On Apr 17, 2008, at 18:11 , Julie Siebel wrote:

> Oooookay,
>
> I've done a lot of research on this in the past few days, and  
> here's what we know - I'm not sure what we can do about it. Sorry  
> for the technobabble, but I wanted to be complete in my explanation.
>
> All the people who've contacted me unable to post to IdyllChat have  
> one thing in common: Yahoo. (The SBCGlobal users having the issue  
> use a Yahoo Email portal.)
>
> Here is what we *think* is going on. Yahoo uses a program on their  
> email servers called QMail. QMail has a bug that causes an error of  
> errors in certain situations, yielding the specific error message  
> that these people are getting. There is, and has been, a patch for  
> this problem, but Yahoo apparently has not applied it.
>
> I just got off a very long phone call with SBCGlobal/Yahoo  
> technical support and they were very unhelpful,  
> unfortunately...they don't have any way for me to get to the people  
> in charge of the servers that need to be patched. I haven't given  
> up yet though :)
>
> We think that the problem came about because the place where the  
> IdyllChat list is hosted has *lots* of mail lists, and apparently  
> passed the "threshold" in number of list addresses that triggers  
> the QMail bug.
>
> We're not 100% sure, but as the problem is only affecting Yahoo  
> users on QMail servers, call me 99% sure.
>
> I will continue to try to get ahold of Yahoo (and whomever else I  
> can bug about this) to get them to fix it, if that's the issue, and  
> I will try to figure out some way around the bug, but until one of  
> these things happens, there's nothing I can do to help you send  
> these emails. (I may sign up for IdyllChat with a Yahoo address,  
> and see they stick me on a server with the error - perhaps I can  
> get some help THAT way!)
>
> The only temporary thing I can think of is that I can help you set  
> up a gmail account for your IdyllChat stuff; if you're using  
> Outlook Express, I can tell you how to set it up so it simply  
> checks the Gmail account at the same time you're checking your  
> regular email.
>
> I'll let you know when I know something more.
>
> Julie
>
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