[Idyllchat] Significant airfare drop!!!

[Russell Crum]

Sue,

All I can suggest is try. The usual practice is to issue vouchers  
good on a future flight, typically within one year. You could always  
try again with reservations and take the approach that you are  
actually canceling one reservation and making a new one. That is  
actually what happened in our case a couple years ago with Northwest.  
They did hit us with a $25/ticket penalty but issued a voucher for  
the balance of the difference in the flight costs.


Russ Crum


On Apr 11, 2008, at 14:02 , Sue and Eric wrote:
> I just found our that our airfare for our Untour to Venice  
> departing on April 22 has dropped over $900 for both tickets from  
> what we paid for them when we purchased them direct from Lufthansa  
> in Sept. I was encouraged by another poster a few days ago who had  
> a similiar situation with United to Amsterdam, and was to receive a  
> voucher for future travel.   Lufthansa reservations is offering  
> nothing , even after speaking to a supervisor, except to suggest  
> contacting Customer Service, who can only be reached by mail for  
> this issue.   I will certainly pursue that route, but will have to  
> wait till we return as they want copies of boarding passes with the  
> correspondence.
>
> I've checked the seating charts on our flights, and both  
> international fights are only half full, so it's not hard to figure  
> out why the price dropped.
> Has anyone else had a positive outcome in dealing with something  
> like this, and how was it resolved?  I am not expecting a refund,  
> but some type of compensation should be offered.
>
> Thanks in advance for any suggestions.   Though this is a bit  
> frustrating, it certainly won't impact our excitement over our  
> upcoming Untour!!
>
> Sue Millirons
>
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